Box Office Ticket Policy

Prices and Ordering

Ticket prices include tax. Group pricing is available for parties of twenty or more. Telephone reservations will require a valid credit card number. Your card will be charged for the amount of the ticket and any applicable handling fees at that time.

Student Ticket IDs

Woodford Theatre will be checking IDs for each student ticket purchased. Whether you purchase online, in person, over the phone, advance or the day of, your ID will be checked. Students under the age of 18 will be allowed entry without ID, unless your high school issues one. Please have student IDs ready, and keep them out and ready, at the Sales Window, Will Call Window, AND the door to enter the theatre. IDs will be checked upon pick up or purchase and before entering the theatre. If you have purchased a student ticket, but are not a student, you will be asked to go to the Sales Window to pay the difference of your ticket.

Ticket Exchanges

Subscribers and ticket holders are welcome to exchange tickets up to 24 hours prior to performance free of charge. Exchanges are subject to seat and performance availability. In the event that an exchange is unable to be made, and the ticket holder cannot attend the show, Woodford Theatre cannot refund tickets.

Ticket Refunds

There are no refunds, except in the case of a cancelled performance. In that instance, we will attempt to accommodate all ticket holders with an alternative date, gift certificate, or a full refund. Final decision on ticket refunds is at the discretion of Woodford Theatre staff and Board of Directors.

Ticket Resale / Sold Out Performance Policy

Many of our shows are sold out performances. In these circumstances, we try to allow as many people to see the show as possible. If a ticket holder purchases tickets but does not pick up those tickets by curtain time of the show, tickets will be resold to at-the-door patrons on our waiting list. After this point, your tickets can no longer be guaranteed. You will have the option to change your attendance date if circumstances allow and seating is available.

If Woodford Theatre is holding your ticket at the box office and you are going to be later than curtain time, please call the box office to instruct us to HOLD your ticket. If we have not received such a call, Woodford Theatre reserves the right to resell your ticket at the announced curtain time.

Patrons who have arrived and are asking the box office to hold tickets for the remainder of their party must do so 15 minutes before curtain. The box office can only retain these tickets until 10 minutes after curtain. At that point, if there is a waitlist, these tickets will be released.

If your ticket is resold, you may consider the cost of that ticket a tax-deductible contribution.

We appreciate your help and cooperation.